Privacy Policy

Web Privacy Policy

Personal data

A personal data is the information that identifies you or makes you identifiable. Through the web, in the boxes established for this purpose, we collect the personal data that the user communicates to us: name, surname, email, telephone, postal address, town, etc., as well as all those data that the user voluntarily provides us through any of the social networks in which the user is registered. In this case, privacy will depend on the configuration established by the user himself, as well as the terms and conditions of the corresponding social network.

The user’s visit to the website does not imply that he/she must provide information about his/her personal data. However, in case of providing them, the data will be treated lawfully in accordance, at all times, with the principles and rights contained in the RGPD 2016/679 of 26 April and the LOPDGDD 3/2018 of 5 December.

Purpose, duration and legitimacy of the treatment

The data provided by the user will be processed for the following purposes:

To attend to the request or request made by the user through the contact form located on the web. We collect and process the user’s personal data in order to process and manage your request, query or any request made through the form. These data will be kept for the time necessary to fulfill your request and for the period established by law, with a minimum duration of 3 years.

The basis of legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke his consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

To improve the user’s experience when browsing the web. This data will be retained as long as the user does not revoke their consent to treatment by deleting cookies and for the time established by law, with a minimum duration of 3 years.

The basis of legitimacy to improve the user experience when browsing the web is the consent given by accepting cookies. The user has the right to revoke their consent at any time, without affecting the lawfulness of the treatment based on the consent prior to its withdrawal.

Manage our social networks and send you information about our activities and products. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law, with a minimum duration of 3 years. The basis of legitimacy to manage our social networks and send you our activities and news is the consent you give us for it. The user has the right to revoke their consent at any time without affecting the lawfulness of the treatment based on the consent prior to its withdrawal.

Manage the registration and participation of the user in the blog comment form located on the web. These comments will be managed by the WordPress platform. We will keep the data provided as long as the user does not request unsubscription from the blog content and for the time established by law, with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user when registering through the subscription form to the blog and selecting the acceptance box of our privacy policy before sending your request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Manage the curriculum sent by the interested person through the form provided for this purpose and include it in the database of candidates of the company. The data will be kept for a maximum period of one year, after which the data will be blocked for the legally established period of time, guaranteeing total respect for confidentiality both in the processing and in its subsequent destruction. The basis of legitimacy to manage and treat the curriculum of the person concerned is their consent, which manifests itself by making an affirmative action to send the same and selecting the box of acceptance of our privacy policy prior to sending. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Assignment or communication of personal data and international transfers

Your data will not be communicated or disclosed to third parties, unless there is a legal obligation or to those providers linked to the Controller who act as data processors.

Nuestros servidores están situados en la Unión Europea y, por regla general, contratamos prestadores de servicios ubicados también dentro del Espacio Económico Europeo o en países que han sido declarados con un nivel adecuado de protección.

Si necesitamos utilizar proveedores de servicios externos que requieran la transmisión de datos personales fuera de la Unión Europea o en países que no han sido declarados con un nivel adecuado de protección, nos aseguraremos de garantizar la seguridad y legitimidad del tratamiento de sus datos mediante decisiones de adecuación, cláusulas tipo, normas corporativas vinculantes, excepciones u otro instrumento aprobado por la autoridad de control que ofrezca las garantías adecuadas para la realización de la transferencia internacional de datos.

Data update

It is important that, in order to keep the personal data updated, the user informs us whenever there has been any change in these; otherwise, we are not responsible for the veracity of the same.

The user guarantees that the personal data provided are truthful, ensuring that all information provided corresponds to the real situation, is updated and accurate, and undertakes to communicate any changes.

Data from third parties

If the user provides data of third parties for any purpose to CITISEND-URD S.L., he/she guarantees that he/she has obtained such data in a lawful manner, that he/she has previously informed the affected parties, obtaining their consent to communicate the information to them, and that the data provided are accurate and truthful.

Mandatory nature of the information requested

All our forms have an asterisk (*) in the required fields. If the user does not fill in these fields or does not check the box to accept the privacy policy, the information will not be allowed to be sent.

Rights of interested parties

You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update them and to request the rectification of data that are inaccurate, or to request deletion when the data are not necessary for the purposes for which they were collected. You may request the limitation in the processing of your data and oppose the processing of your data by revoking your consent, as well as exercise the right to data portability. You also have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at info@citisend.io.

If you feel that your rights have not been properly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.

Data processing of minors

Whoever provides the data through the forms on this website and accepts its treatment declares to be over 14 years old, being prohibited access and use of the portal to minors of this age. If at any time the Responsible Party detects that a minor under 14 years of age has provided personal data, we will proceed to the cancellation of the same. Likewise, parents or guardians may, in any case, contact CITISEND-URD S.L. to block the access account of minors under their guardianship who have registered by falsifying their identity.

Social networks

The purpose of tools such as Facebook, Twitter, Instagram, etc., or other social networks is to give visibility and diffusion to the activities developed by our organization. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. It is recommended to review and read the terms of use and privacy policy of the social network at the time of registration, taking into account the different possibilities of configuration in relation to the degree of privacy of the user profile on the social network.

Likewise, the Responsible reserves the right to remove from its social networks any information published by third parties that violates the law, incites or contains messages that violate the dignity of persons or institutions, as well as the right to block or denounce the profile author of such messages.

Treatment of cookies

A cookie is a small file that is downloaded and stored on the user’s computer when the user accesses a web page. Cookies allow the web, among other things, store and retrieve information about browsing habits of the user or your computer, and depending on the information they contain and the way you use your computer, can be used to recognize the user.

The user has the option to prevent the generation of cookies by selecting the appropriate option in your browser. You can obtain more information by reading our Cookies Policy.